For More Information or to Order by Phone:
1 - 800 - For - Rese x235

Customer Satisfaction Plan

Allegria has a strong committment to customer service and support of its registered users. To become a registered user, please complete the ForWare Product Registration Card that came in your package and send it to Allegria.

Allegria Customer Support

Your new purchased copy of ForReview includes a FREE 30 day period of technical support to help you get up and running. When you call for support, you will be asked to reference the Serial Number or License Key Number on your particular product.

Allegria provides various ways to obtain your FREE 30 day support:

Allegria Telephone Support
 
Allegria FAX Support
 
Allegria E-mail Support

Allegria Premier Support™ is a program for extended support, providing you with unlimited access to our HelpLine, and product upgrade discounts.

Allegria German Customer Support

eMail: info@reig.de
 
Website: www.reig.de
 
eReview German site: www.ereviewonline.de

Research Engineers Germany

Sedanstr. 27
97082 Wuerzburg
Tel: 0049 931 40468-71
Fax: 0049 931 40468-70

    

 
Telephone Support

Our telephone support hours are from Monday to Friday, 8:00 am to 5:00 pm PST excluding state and federal holidays. Our HelpLine Desk telephone number is (714) 974-2500, ext 222. Please have your Serial Number available for the support specialist. Make sure to be as detailed in your description of the problem as possible so we may serve you in a prompt and efficient manner.

Fax Support

You can access Allegria's customer support 24 hours a day via fax! Our Customer Service fax number is (714) 974-4771-. Please be as specific as possible when sending a description of your problem. Don't forget to include your Serial Number on the fax!

 

E-mail Support

You may also contact our support department via e-mail. Please be as specific as possible when sending a description of your problem, and include your Serial Number in your e-mail message. Our e-mail address on the Internet is: support@allegria.com.

 

Allegria Premier Support™
Allegria offers an extended customer support program called Premier Support, providing you with unlimited access to our HelpLine, and discounts on product upgrades. (Note: Premier Support does not include ForReview API Support.)

HelpLine Support

Use our HelpLine to get quick and efficient answers to your problems and "how to" questions. If you need technical assistance, please do the following before contacting our HelpLine Desk.

  1. Read the Highlights document, which provides an overview of the product that you are using.
  2. Review the README file, which includes the most current information on your product.
  3. Use ForReview's built-in On-line Help system to review specific commands.
In order to serve you effectively, the technical support specialist answering the telephone or responding to your fax or e-mail will need certain information. To
                     assist them, please be prepared to:
When you are calling, have your computer and program running.
List the steps you followed prior to the problem occurring.
Write the exact text of any error messages displayed on your screen.
Be prepared to e-mail or send us the specific file if you have a problem with 
     a particular file format.
Have a sample printout available if you are having a printing problem.
It would be helpful to fax it to us before calling.
Discounts on Product Upgrades

Allegria periodically introduces new releases of its products that incorporate additional features and capabilities. The Premier Support program lets registered users take immediate advantage of these enhancements through a 50% discount off of the upgrade list price.

 

Additional Programs and Services

ForReview API Support
Allegria offers special technical support for API issues reqarding ForReview. This consulting includes up to 20 hours yearly of telephone consulting, specifically designed to help you integrate your applications using ForReview's API. API support is not included in standard Premier Support.

Corporate Support
Allegria offers support programs designed exclusively for corporations with help desks or information centers that deliver front-line technical support to end users. This can include 24 hour support if required. Call Allegria for a customized program which will be tailored to suit your needs.

Integration Services
Allegria provides on-site service specialists to help you successfully integrate any of their products into your applications. ForReview has been designed to seamlessly integrate into third party applications. Use Allegria's expertise to help you specify, design and implement a winning strategy. Call today for more details on how Allegria can become not only your software supplier, but also a partner in your imaging solution.